TERMS OF SERVICE

How We Handle Service Commitments

At The Tech Coaches, we take service seriously—but not stiffly. While our terms of service include the legal language and policies you’d expect (and we encourage you to read them), what really matters to us is how we show up for you.

Our goal is simple: you should feel supported, secure, and heard.

We do set clear service level objectives to make sure we’re dependable—like how quickly we respond or how long it takes to resolve common issues—but we also know real life doesn’t always fit in a box. That’s why, if something’s off or you’re not happy with how something was handled, we’d rather talk than point to a policy. 

1. If it is an emergency, just call us or make sure to note that in the ticket submission.

2. If it's something that's just a nice to have or a small problem then we can definitely knock it out within three days or less.

3. And if the problem or request are due to a new idea you have then we'd love to set up a meeting and talk about it sometime within three days.

Just reach out. We’ll listen, and we’ll make it right—because the relationship matters more than the rulebook.